💰 The Changing Focus of the Casino Surveillance Team - Tribal Gaming and Hospitality Magazine

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situation, a trip wire requiring the pit to report to surveillance any player win of key Surveillance Functions Audits Surveillance departments must.


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who patrol the casino floor and responds to calls for assistance and reports of criminal and/or suspicious activities, and a specialized surveillance department.


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Morris was also sent the emails and was in close association with the Surveillance Department regarding such matters. He had extensive Surveillance​.


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Today, gaming is not just about blackjack or slots; it's everything a property does to make a profit. Can surveillance help reduce loss in ALL departments?


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In order to keep everything legal and safe, casinos have very extensive security and surveillance departments. The security department is filled with security.


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Morris was also sent the emails and was in close association with the Surveillance Department regarding such matters. He had extensive Surveillance​.


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Previous Connecting Disjointed Data.{/INSERTKEYS}{/PARAGRAPH} Home Articles Security The Changing Focus of the Casino Surveillance Team Finding ways to reduce loss in all departments Old time surveillance directors will tell you that when we started it was all about table games. Most all surveillance departments now deploy real time point of sale systems. Indeed, at this point, many of us had to give some of our duties to security such as monitoring the parking lot and back of the house because it was just too much for the average surveillance room. All of the areas mentioned require surveillance engagement and support. We really watch everything, or we should. Of course, the reason that we watched them exclusively was due directly to the money they made this was in the eighties. They only hung out with each other, made all the money, and drove the best cars. In those days, they really were the only game in town as far as the casino was concerned. Retail includes food and beverage venues, hotel, gift shops, and entertainment venues to include the notorious night clubs and day pools we see in Las Vegas, and other larger Tribal casinos and jurisdictions. They even had their own breakrooms and food! In other words, you can be the hero, or the dog that gets kicked, depending on your surveillance program of operation. Just as bad if not worse. Advertise Subscribe Contact Us. Those were the good old days! Abandon observation of your club at your own peril. What are you doing to protect these areas from harm or loss, liability or regulatory fines? We are responsible for so much more now, and if we want to be part of a successful property, we have to perform our jobs better than ever. Players clubs also became a major player for the casino. Scams and Thefts Happen in All Departments It took a number of years, but surveillance rooms began to shift their focus to slots and other areas. There were also slugs that were routinely accepted, not to mention slot buckets and purses that were frequently stolen. Certainly in slots at that time, with mechanical machines that could be manipulated and false jackpots easily set up. Additionally, the games were vulnerable to cheating and card counters and there were a host of them much more than there are today to deal with. {PARAGRAPH}{INSERTKEYS}Old time surveillance directors will tell you that when we started it was all about table games. Jennifer Boss 8 Articles. These clubs manage and dispense millions of dollars at even the smallest of properties and are extremely vulnerable to the internal theft and fraud. Of course, as we progressed with better camera and recording options, employee theft drove us to place cameras everywhere in the hotel-casino. You will be there at one time or another. Not so much of that happens now but we still have stolen TITOs, phones and purses, and of course false jackpots and other large scams and schemes. Losses to bad guys were reduced but the biggest factor that changed our focus was that slots continued to grow in popularity and table games did not. Lots of crime and busts for the surveillance department. News Ticker. Add them to your operational focus. Facebook Linked In Twitter. Somebody somewhere decided to buy the play from our guests Yesterday I called up one of my players. They all get ripped off for sizable losses. Depending on what […]. I think the important thing about the focus of a surveillance department is that it has changed, and we need to change with it. That is our focus. It took a number of years, but surveillance rooms began to shift their focus to slots and other areas. As advantage players and cheaters got bolder and cost us more money, we tightened up our game protection: no more single decks, instead multiple decks were added to give us the edge we needed, and players were prohibited from even touching the cards. Of course, the casinos where the big money was played remained in table games, and some do to this day. Surveillance had to be there all of the time. Anyone of these issues can cost your property tremendous amounts of money. Slowly that picture changed. With the addition of nightclubs and day pools, we got to where we are today. Observing other areas taught us that there were scams and thefts in all departments. More Changes With Addition of More Amenities With the addition of nightclubs and day pools, we got to where we are today. As we did so, we became increasingly involved in all sorts of new things from slip and falls, coverage of parking lots and garages, and employee performance monitoring and observation of ticket sales. Believe it or not, the revenue streams from hotel, food and beverage, and entertainment venues now often surpass that of the casino; sometimes just the nightclub on a property can make more than anything else. The pit, by far, made the most money in the casino. He lives across the country. We need to go wherever needed to make that happen.